F.A.Q :: TRUSTROO

  • FOR BUYERS

  • How it Works?

    Step 1: Sign-up and create your profile.

    Step 2: Verify your Email ID by clicking on the link you have received.

    Step 3: Sign-in to your account and update your company profile.

    Step 4: TRUSTROO verifies your profile and your details which usually takes 7-10 business days.

    Step 5: Once Verified. Log-in with your User ID and Password to Post projects, Hire companies & Talents.

  • How do I post the projects?

    Step 1: Sign-in to your account.
    Step 2: Click on the tab “Post your Project” on your profile page.
    Step 3: Now, choose the service category that best matches with your project type.
    Step 4: Select the Key Skills required for the project.
    Step 5: Give the Project Name (Title) ideally which summarizes your project in a few words.
    Step 6: Layout the complete description of your project.
    Step 7: Choose your budget that best suits your project - Fixed / Hourly.
    Step 8: Attach the files or link which you want to share with the companies.
    Step 9: Lastly hit the Save and Publish tab to complete the project posting.

  • How to See Biddings?

    1. Go to the homepage of TRUSTROO then log-in with your UserID & password.
    2. Go to "My Projects" tab & click on the proposal link to see the biddings.
    2. You will also get a notification in your registered email.

  • Why can’t I sign in?

    You might have forgotten your username or password. We can help you in getting your username and for the password, you’ve to reset the password from your end.

  • Does posting a job cost anything?

    No, it’s absolutely free.

  • How to cancel a bid?

    Select on the bid you want to cancel. Write a reason on why you’re canceling the bid. Then Click on "cancel bid".

  • How do I award my project?

    Here are the steps -
    1. Log-in to your account.
    2. Go to “My Projects” tab.
    3. Click on the Proposal link to see the biddings.
    4. View the detail information about the company.
    5. Select the seller company you want to award the project.
    6. Then click on Award button of the respective Seller.
    7. You need to award the project by clicking the ‘Confirm Award’ button.
    The project is now awarded successfully. Wait for the company to accept the project awarded.

  • How do I select the best seller company?

    It depends upon your requirement and working technique. TRUSTROO can help you in making decisions to hire the seller company in the following ways:-
    1. Delete all the bids that fall outside the range you set.
    2. Read their bid proposal and check the profile, the company has shared.
    3. Glimpse into the reviews from the previous clients.
    4. Have a look at the portfolio and skills of the seller company which will help you in making the right decisions.
    5. Select and finalize one of the shortlisted bids which follow your project description the best.

  • Tips for posting projects?

    1. Create a project name & give a detailed description of the project.
    2. Mention all the required skills correctly and budget as well.
    3. Contemplate the budget before allocating.
    4. Allow enough time for bidding.

  • What if the hired seller is not responding?

    Contact the seller company to determine if they will answer. If the time exceeds 24 hours without a reply, then step in to take our help by reaching the Trustroo Customer support. (sales@trustroo.com). We are always ready to help & guide you.

  • Changing the review I gave a Seller?

    The reviews are the reference points for the sellers for their future & they deserve your honest experience in working with them. So give a perfect review. Changing or deleting written reviews and star ratings undermines the trust and reputation. If there are any grammatical errors or typo errors accidentally you have included any confidential details in your feedback, contact us.

  • What to do after Posting a Project?

    You will receive bids from the seller companies after posting a project. At the same time you’ll receive a notification on your Dashboard for any new bid you receive. So you can check them easily.

  • Invite a Seller to Bid on Your Project?

    If you want a particular seller company to bid on your project, then
    Go to TRUSTROO homepage.
    Click on Browse Company.
    Click on “View profile” tab of the company you want to hire.
    Then click on “Contact us”button.
    Then fill up the required details and write a message to the company and finally Click on “Send Message” tab and wait for the company to revert back.

  • How to Edit a Project after It's Posted?

    Go to the project page then select the Edit tab and make changes. The seller companies who placed a bid on this project will be notified of the change email.
    Note: The project’s title, published description and budget can no longer be modified.

  • Deleting a project?

    1. On your Dashboard, select the project you want to delete.
    2. Then click on delete option to delete the project.
    3. A pop-up message will appear asking the reason why you want to delete.
    4. Answer to delete the project successfully.
    Note: If a project has been awarded it can’t be deleted.

  • What's the difference between paying hourly vs. fixed-price?

    Hourly: An hourly rate is based on an easily measured quantity of work done per hour.The amount of money that is paid to the seller for every hour worked.

    Fixed Price: The payment that is given at the time you receive the work. Here the payment amount does not depend on resources used or time expended.

  • FOR SELLERS

  • How it Works?

    Step 1: Sign-up with your company details at TRUSTROO.

    Step 2: Verify your Email ID by clicking on the link you have received.

    Step 3: Sign-in to your account and update your company profile.

    Step 4: TRUSTROO verifies your company and your details manually which usually takes 7-10 business days.

    Step 5: TRUSTROO will sign an NDA (Non-Disclosure Agreement) with your company which keeps your company info secure.

    Step 6: Once Verified. Log-in with your User ID and Password to browse projects and start bidding.

  • How much can I earn?

    Your earnings are related to the number of projects you win and subsequently complete.

  • How many projects can I bid?

    At TRUSTROO you can bid on the unlimited number of projects.

  • What kind of clients/projects can I find on TRUSTROO?

    There are a varied number of clients/projects, each according to a particular skill-set. Choose according to your forte.

  • How much is the listing fee?

    The regular listing fee is Rs. 1,000/month. However, first 50 companies to register will get an early bird offer of a free listing for the first 6 months.

  • Can I get projects/assignments instantly?

    Yes. But prior to that, you need to complete the TRUSTROO 9 step verification process in order to be eligible for searching and bidding projects.

  • Why should I get listed on TRUSTROO?

    TRUSTROO is the verified only listing services which promotes Indian IT companies and provides them with an open platform to reach out to the worldwide companies (Clients) directly without any interference or profit sharing.

  • Who can register on TRUSTROO?

    Any Indian IT company registered under the Govt. of India.

  • What is the 9-step verification process?

    At TRUSTROO all seller companies must get verified to be publicly listed. Upon registering online, TRUSTROO internal verification team runs the 9-step verification process to cross-verify information provided by the seller company. To learn more about the verification process, click here

  • How long does it take to get verified?

    7-10 business days.

  • Will my company information be safe?

    Yes. TRUSTROO follows a strict protocol to ensure your company information remains safe with us. We sign a Non-Disclosure Agreement with the registered companies that outlines that the information shared is for verification purposes only and will not/shall not be used for any other commercial purposes without proper consent.

  • Can my registration be void/cancelled?

    Yes. If you do not comply to complete the work of the client within the stipulated time, hence inviting a negative feedback (3 or more).

  • How do I find work?

    Once your verification process is completed, you are publicly listed on TRUSTROO. Upon going live on TRUSTROO, you are provided with login information of your account. You may then click on "Browse Project" tab to search projects according to your expertise.

  • How to increase my chances of winning project bids?

    • Create a project proposal that is a true reflection of who you are, your value proposition and a competitive bid pricing.

    • Develop a strong profile with client feedback, testimonials and project portfolio. Often profile with the strongest work profile wins the project as buyer companies acquire confidence out of it.

    • Draft a proposal which clearly articulates the project needs of the clients (Buyers), your plan of action – time and techniques you will use to get the job done.

    • It may sound obvious but it is of utmost importance to have a profile and project proposal that is grammatically accurate. A proposal riddled with grammatical errors and spelling mistakes reflect an unprofessional approach to work and adversely affects the chances of winning a bid.

    • Patience! You win some and lose some. That’s the name of the game! Keep persistently bidding on relevant projects with all your bases covered, you will see generating results.

    We are happy to help. Click here to contact TRUSTROO’s Business Consultants for an expert session to review and improve your chances of winning more business.

  • FOR GENERAL

  • What is Trustroo ?

    Trustroo is an online platform both for Verified Indian IT Companies and the global clients where the companies can cater their services to the global Clients and the Clients can easily outsource their any IT requirements to verified IT companies.

  • How it works ?

    For Clients:- Sign-up & create your profile then verify your Email ID by clicking on the link you have received. Sign-in and update your company profile. TRUSTROO will verify your profile and details which usually takes 7-10 business days. Once Verified you can log-in with your User ID and Password to Post projects, Hire companies & Talents.

    For Companies:- Here you have to Sign-up with your company details at TRUSTROO. Then Verify your Email ID by clicking on the link you have received. Next, you have to Sign-in to your account and update your company profile. TRUSTROO will verify your company and details manually which usually takes 7-10 business days. TRUSTROO will sign an NDA (Non-Disclosure Agreement) with your company which keeps your company info secure. Once Verification is done log-in with your User ID and Password to browse projects and start bidding on it.

  • Why should I get listed on TRUSTROO?

    TRUSTROO is the only verified listing services which promote Indian IT companies and provides them with an open platform to reach out to the worldwide companies (Clients) directly without any interference or profit sharing and vice versa.

  • Will my company information be safe?

    Yes, of course, TRUSTROO will sign a Non-Disclosure Agreement with your company which keeps your info secure forever.

  • Why should I work through TRUSTROO?

    Trustroo gives you 24/7 freedom to work anytime, from anywhere. You can quickly and easily grow your business with ongoing opportunities and achieve what is extraordinary.

  • How much can I earn?

    That’s really up to you. On TRUSTROO both Clients and Companies set and negotiate their own rates.

  • How can I get in touch with Trustroo?

    You can reach us @ 99378-74390 and 87637-64090 and can send mail to ali@trustroo.com OR ahmad@trustroo.com in case of any queries.

  • How TRUSTROO is different ?

    There are many freelancing sites but not like TRUSTROO. A new method of working is invented. Here you don't have to manage multiple freelancers. Our verified companies have got experts with high-quality skills who can manage literally everything that our clients need.

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